Reference

Legal Terms and Access

This page lays out the legal framework that governs your tk be account, including regional eligibility, wallet handling, and the policy contact paths we maintain. Access depends on your local law and the regions we support.

Regional eligibilityAccount termsWallet verificationPolicy contactData handling
tk be Legal Terms and Access
DATA AND SECURITY

How We Handle Your Information

We collect and store account data, wallet transaction records, and device information to verify eligibility, process payments, and maintain platform security. This section explains what we keep, how long we retain it, and the paths you can use to request changes or deletion.

Data Collection We log your device type, IP address, wallet transaction metadata, and account activity to verify regional eligibility and detect fraud. We do not share this data with third parties except payment processors and compliance auditors.
Cookie Usage We use session cookies to keep you logged in and analytics cookies to measure page performance. You can disable non-essential cookies in your account settings without affecting wallet deposits or game access.
Account Security We encrypt wallet credentials and password hashes. Two-factor authentication is optional but recommended. If you lose access, contact the verification line with your registered mobile number and account email for identity confirmation.
Retention and Deletion We retain transaction records for seven years to meet audit requirements. You can request account deletion by emailing the policy team. We will anonymize your data within 30 days, except records required by law.
POLICY CONTACT

How to Reach Us About Legal Matters

If you have a question about regional access, account eligibility, or the legal terms that apply to your wallet, reach out through one of the channels below. We handle policy inquiries separately from general support requests, so reference this page when you contact us.

Policy Email Send legal or compliance questions to our policy team. We respond within two business days with guidance on account eligibility, regional restrictions, or wallet verification requirements.
Account Verification Line Call our verification team if you need to confirm wallet ownership, update identity documents, or resolve a regional access block. Line is staffed during Bangladesh business hours.
Live Chat Flag Use the live chat flag for urgent policy questions during active sessions. Our agents can escalate to the compliance team if your query requires a formal review or legal interpretation.

Legal and Access FAQ

Account access depends on your local law and the regions we support. During registration, we verify your location and wallet details. If your region is eligible, you can complete the signup process and fund your account via bKash, Nagad, or Rocket.

We will notify you by email and account notice. You will have 30 days to withdraw your balance. After that period, we will close the account and transfer remaining funds to your registered wallet address.

We cross-check the mobile number linked to your bKash, Nagad, or Rocket account with the number you provide during registration. For larger withdrawals, we may request a photo of your wallet transaction history or a government ID.

Yes. Email the policy team with your account email and registered mobile number. We will send a data export within five business days, covering account history, transaction records, and device logs.

Contact the policy email with your account details and a brief explanation. We will review your case and respond within three business days. If your appeal is denied, we will provide the specific legal basis for the decision.

We share transaction metadata with payment processors to clear deposits and withdrawals. We also provide anonymized transaction summaries to compliance auditors when required by law. We do not sell or share your data for marketing purposes.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.