Reference

What You Agree To When You Use tk be

These terms set out the rules for your account, your deposits, and how we handle your activity on tk be. Access and eligibility depend on your local law and the regions we currently serve — read through before you open an account.

Account holder responsibilitybKash, Nagad, Rocket deposits coveredJurisdiction-dependent accessFair use and account conductUpdates notified via account
tk be What You Agree To When You Use tk be
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries directly. Reach out through the channel that works for you — we aim to respond to all account and terms queries within one business day.

Team online

Live Chat

Open the chat widget from your account dashboard. Available during active support hours for account and terms queries.

Email Support

Send your query to our support address listed in your account settings. Include your registered account ID for faster handling.

Help Centre

Our help centre covers common terms questions, account conduct rules, and the steps for raising a formal dispute.

ACCOUNT INTEGRITY

How We Protect Your Account and Data

Your account security and the integrity of your data matter to how we run tk be. Here is how we handle the key areas covered by these terms.

Account Security

Your account is protected by OTP verification on login. Never share your PIN or OTP with anyone — we will never ask for them through chat or email.

Data Retention

We retain account data for as long as your account is active and for the period required under applicable regulations. You can request a summary of your data via support.

Payment Verification

Withdrawals to bKash, Nagad, or Rocket are verified against the wallet number on your account. Mismatches are flagged and reviewed before any funds move.

Terms Updates

We notify you of material changes to these terms through your registered account. Check your account notifications after any login following a terms update.

Common Questions About These Terms

Real questions from people reading through the terms for the first time.

These terms apply to anyone who opens and uses a tk be account. Access depends on your local law and whether your region is currently eligible — you are responsible for confirming that before registering.

Stop using your account before the update takes effect and contact support. Continued use after the effective date is treated as acceptance of the revised terms.

Yes. All deposits and withdrawals processed through bKash, Nagad, and Rocket fall under these terms, alongside the rules of those payment providers themselves.

Contact support through live chat or email with your account ID. We will provide a summary of the data we hold on your account within a reasonable timeframe.

If the wallet number on your withdrawal request does not match the payment method registered to your account, we flag it for manual review before releasing any funds.

Access depends on the laws of the country you are in at the time, not just your home location. Check local regulations before accessing your account from outside Bangladesh.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.